CashingPal Ltd ("CashingPal", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, including:
- Identity data: name, date of birth, government-issued ID
- Contact data: email address, phone number, postal address
- Financial data: bank account details, card numbers, transaction history
- Technical data: IP address, device identifiers, browser type
- Usage data: pages visited, features used, time and frequency of visits
2. How We Use Your Information
We use the information we collect to:
- Process transactions and send related information
- Verify your identity and comply with KYC/AML regulations
- Prevent fraud and ensure platform security
- Provide customer support and respond to your requests
- Send transactional and promotional communications (with consent)
- Comply with legal obligations under UK, EU, and US law
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your personal data on the following legal grounds: performance of a contract, legal obligation, legitimate interests, and consent where applicable.
4. Data Sharing
We do not sell your personal data. We may share your information with trusted third parties including banking partners, identity verification providers, fraud prevention services, and as required by law or regulatory authorities.
5. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations — typically 7 years for financial records under UK and EU anti-money laundering regulations.
6. Your Rights
Under GDPR and applicable UK law, you have the right to access, correct, or delete your personal data; object to or restrict processing; and data portability. To exercise these rights, contact us at privacy@cashingpal.com.
7. CCPA Notice (California Residents)
California residents have the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. CashingPal does not sell personal information.
8. Security
We use industry-standard 256-bit AES encryption, TLS 1.3 for data in transit, and regular third-party security audits. We are PCI DSS Level 1 certified and FCA authorised in the UK.
9. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at: privacy@cashingpal.com or write to CashingPal Ltd, 25 Old Broad Street, London EC2N 1HQ, United Kingdom.